1. Who we are
Human Edg Educational and HR Consultancy (“HumanEdg”, “we”, “us”, or “our”) provides educational counselling, application and visa support, language training, HR consultancy, recruitment support, and related services. This policy explains how we handle personal information collected through our website and services.
2. Information we collect
Depending on the service, we may collect:
- Contact details such as your name, email address, phone number, and address.
- Academic, employment, language, financial, identification, passport, and travel information required for counselling or applications.
- Documents and information you send by form, email, WhatsApp, telephone, or in person.
- Service, payment, communication, appointment, and application records.
- Basic technical information such as browser type, device information, pages visited, and website interactions when available through hosting or analytics tools.
3. How we use your information
We use personal information to:
- Respond to inquiries and provide the services you request.
- Assess profiles and support admissions, visas, training, hiring, or recruitment.
- Prepare, review, submit, and track applications and supporting documents.
- Communicate updates, appointments, deadlines, and service information.
- Process payments, maintain records, prevent fraud, and resolve complaints.
- Improve our website and services and comply with applicable legal obligations.
- Send relevant service or promotional updates where you have consented or where otherwise permitted; you may opt out at any time.
4. When we share information
We may share information only where reasonably necessary with universities, colleges, employers, recruitment partners, examination bodies, government or visa authorities, professional advisers, payment or technology providers, and other service providers involved in your requested service. We may also disclose information where required by law, to protect rights or safety, or in connection with a business reorganisation. We do not sell personal information.
5. International processing
Study abroad and international recruitment services may require information to be sent to organisations in other countries. Their privacy laws and practices may differ from those in your location. We share only the information reasonably required for the requested service.
6. Cookies and external platforms
Our website may use essential browser storage, hosting logs, or analytics tools to operate and understand website usage. When you contact us through email, WhatsApp, a map, or another external service, that provider may process information under its own privacy policy.
7. Data security
We use reasonable administrative and technical safeguards to protect personal information. However, no website, email, messaging service, or storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through unsecured channels.
8. Data retention
We keep personal information only for as long as reasonably needed to provide services, maintain business and application records, resolve disputes, enforce agreements, and meet legal or regulatory obligations. Information that is no longer required will be deleted or securely disposed of where practical.
9. Your choices and rights
Subject to applicable law, you may ask us to provide access to, correct, update, or delete your personal information, withdraw consent, or stop promotional communications. Some information may need to be retained where required by law or necessary to complete or document a service.
10. Children’s information
Where a student is under the age legally permitted to provide consent independently, a parent or guardian should contact us and authorise the collection and use of the student’s information.
11. Changes to this policy
We may update this policy as our services, technology, or obligations change. The revised policy will be posted on this page.
12. Contact us
To ask a privacy question or make a request, email admin@humanedg.in, call 0484 450 6243, or write to Human Edg Educational and HR Consultancy, Second Floor, Karikkassery Building, Mathruka Road, Kundannur, Kochi 682304.